Assistant Manager in Payments Screening at WNS Global Services

Professional Experience Summary:
❖ WNS Global Services (Aug 2023 - Present) √ Assistant Manager - Payments Screening Handling a team of 10-15 reps who are further tasked with processing live customer payments. These includes business entities, freelancers or sellers. Live payments stopped due to various algorithm rules including suspicious nature of business, inconsistent transaction history etc. Reps were required to take a decision of either approving or rejecting the payments within SLA. Otherwise reach out to customers to acquire more information supporting their payments. Supporting the team as a product expert in making an effective decision on any complex scenario or payment. Responsible to establish a contact with business managers to expedite cases for VIP customers. Liaising with internal teams such as Risk, Compliance or Sanctions to mitigate several rule based hits before taking a final decision on payments. Following a daily action plan, to ensure that the team is me

25 Second Self Introduction

My name is [Your Name], and I currently serve as an Assistant Manager in Payments Screening at WNS Global Services. With a team of 10-15 representatives, I oversee the processing of live customer payments for various business entities and freelancers. My role involves making critical decisions on payment approvals or rejections based on algorithmic rules and liaising with internal teams like Risk and Compliance to ensure smooth operations. I pride myself on being a product expert, helping my team navigate complex scenarios effectively.

Self Media Introduction

Assistant Manager - Payments Screening at WNS Global Services | Expert in payment processing and compliance | Passionate about optimizing team performance and decision-making in high-stakes environments | Currently focused on enhancing payment approval processes and customer satisfaction.

Interview Self Introduction

I am [Your Name], from [Your Location], graduated from [Your University] with a major in [Your Major]. I have been working for [N years] and have had [N work experiences] since graduation. I mainly work at WNS Global Services as an Assistant Manager in Payments Screening, where I am proficient in payment processing and compliance management. My previous job was at [Previous Company], where I gained valuable experience in [Relevant Experience]. I am currently looking for a job in the payments or compliance industry. The above is my basic introduction