Handle daily HR transactions including onboarding, off boarding, staff transfers, global mobility, HR reporting, leave management, salary review process, internal audit, and HRIS management Broad understanding of the HR Shared Services operations in global atmosphere and responsible for managing and accurately collecting very sensitive and confidential information Providing a high standard of customer support globally for all relevant HR system modules (Onboarding, Performance management, Benefits management, Time and attendance) Create Service Level Agreements (SLA) and a strategic plan to achieve the goals Track and measure team performance against HR cases logged, their action time (First response time, Response Quality, action quality) and survey results Provide accurate and timely resolution of employee inquiries, including updating and resolving internal tickets according to defined SLAs Respond to Call inquiries in a professional manner and direct employees to resources as neede
I am XXX, originally from X, and a graduate of XXX University with a major in XX. With N years of experience since graduation, I have gained valuable expertise in handling various HR transactions such as onboarding, offboarding, staff transfers, global mobility, HR reporting, leave management, salary review processes, internal audit, and HRIS management. My previous role involved managing HR Shared Services operations on a global scale, ensuring the accurate collection of sensitive and confidential information. I excel in providing top-notch customer support for HR system modules like Onboarding, Performance Management, Benefits Management, and Time and Attendance. Currently seeking opportunities in the HR industry, I am adept at creating Service Level Agreements (SLAs) and strategic plans to achieve organizational goals. I am skilled in tracking and measuring team performance metrics, resolving employee inquiries promptly, and maintaining professionalism in handling call inquiries.
Interview Self Introduction
I am XXX, originally from X, and a graduate of XXX University with a major in XX. With N years of experience since graduation, I have gained valuable expertise in handling various HR transactions such as onboarding, offboarding, staff transfers, global mobility, HR reporting, leave management, salary review processes, internal audit, and HRIS management. My previous role involved managing HR Shared Services operations on a global scale, ensuring the accurate collection of sensitive and confidential information. I excel in providing top-notch customer support for HR system modules like Onboarding, Performance Management, Benefits Management, and Time and Attendance. Currently seeking opportunities in the HR industry, I am adept at creating Service Level Agreements (SLAs) and strategic plans to achieve organizational goals. I am skilled in tracking and measuring team performance metrics, resolving employee inquiries promptly, and maintaining professionalism