Managing Global HR Operations and Customer Support Expert

Handle daily HR transactions including onboarding, off boarding, staff transfers, global mobility, HR reporting, leave management, salary review process, internal audit, and HRIS management Broad understanding of the HR Shared Services operations in global atmosphere and responsible for managing and accurately collecting very sensitive and confidential information Providing a high standard of customer support globally for all relevant HR system modules (Onboarding, Performance management, Benefits management, Time and attendance) Create Service Level Agreements (SLA) and a strategic plan to achieve the goals Track and measure team performance against HR cases logged, their action time (First response time, Response Quality, action quality) and survey results Provide accurate and timely resolution of employee inquiries, including updating and resolving internal tickets according to defined SLAs Respond to Call inquiries in a professional manner and direct employees to resources as neede

Interview Self Introduction

I am XXX, originally from X, and a graduate of XXX University with a major in XX. With N years of experience since graduation, I have gained valuable expertise in handling various HR transactions such as onboarding, offboarding, staff transfers, global mobility, HR reporting, leave management, salary review processes, internal audit, and HRIS management. My previous role involved managing HR Shared Services operations on a global scale, ensuring the accurate collection of sensitive and confidential information. I excel in providing top-notch customer support for HR system modules like Onboarding, Performance Management, Benefits Management, and Time and Attendance. Currently seeking opportunities in the HR industry, I am adept at creating Service Level Agreements (SLAs) and strategic plans to achieve organizational goals. I am skilled in tracking and measuring team performance metrics against HR cases, ensuring timely resolution of employee inquiries, and maintaining professionalism in responding to call inquiries.

Result Output (Markdown Format)

• Name: XXX
• Location: X
• Education: XXX University, Major in XX
• Experience: N years
• Skills: HR Transactions, Global HR Operations, Customer Support, SLA Creation, Team Performance Tracking, Employee Inquiry Resolution, Call Handling

Self Media Introduction

Experienced in handling diverse HR transactions globally, I specialize in HR Shared Services operations and managing sensitive information with precision. Formerly involved in managing HR system modules like Onboarding, Performance Management, and Benefits Management, I am currently focused on creating SLAs and strategic plans to drive organizational success. Skilled in tracking team performance metrics and ensuring prompt resolution of employee inquiries, I bring a professional approach to call handling and resource allocation.

Result Output (Markdown Format)

• Background: Former Tencent Senior Engineer and WeChat Backend Architect
• Expertise: HR Transactions, Global HR Operations, Customer Support, SLA Creation, Team Performance Tracking, Employee Inquiry Resolution, Call Handling

25-Second Self Introduction

I am XXX, specializing in HR operations with a broad understanding of global HR Shared Services. With expertise in managing HR transactions and ensuring data accuracy, I excel in providing top-notch customer support for various HR system modules. Currently, I am focused on creating SLAs, tracking team performance metrics, and resolving employee inquiries promptly and accurately.

Result Output (Markdown Format)

• Name: XXX
• Expertise: HR Operations, Global HR Shared Services, Customer Support, SLA Creation, Team Performance Tracking, Employee Inquiry