Experienced Head of Customer Service Driving Team Growth

• Hello, Koh here! I am 65 this year, joined Linde Material Handling Asia Pacific in 1997, as a service executive, and service manager to the head of customer service in Linde Singapore. Now is the head, of customer service for KION South Asia. 27 years with KION Group. I am now responsible for providing technical support and service operations for KION South Asia. I am happy to apply my experience as a process engineer and production manager to start the service department in 1997. Started with a small team of 3 technicians, one coordinator, and myself to build a strong after-sales team of 30 members. The biggest challenge along the way is staff retention, therefore we provide many training opportunities, build trust, and create good teamwork. I continued to start the service department of Linde Malaysia in 2004 and support Linde Thailand and Hong Kong today. Do face many challenges and obstacles along the way, dealing with colleagues, work, friends, family, and the new working enviro

Self Media Introduction:

Experienced Head of Customer Service with 27 years at KION Group | Started as a service executive and now leading service operations for KION South Asia | Skilled in technical support and team management | Former Process Engineer and Production Manager | Currently driving service excellence and team growth at KION South Asia

25-second Self Introduction:

Greetings, I'm Koh, a seasoned professional with over 27 years of experience at KION Group. Starting as a service executive, I now oversee service operations for KION South Asia. With a background in process engineering and production management, I am dedicated to driving service excellence and team growth.

Interview Self Introduction:

I am Koh, hailing from Singapore. I embarked on my journey with Linde Material Handling Asia Pacific in 1997 and have since spent 27 fruitful years with KION Group. My career progression has seen me transition from a service executive to my current role as the Head of Customer Service for KION South Asia. Drawing from my experience as a process engineer and production manager, I took on the challenge of establishing the service department in 1997, starting with a small team and growing it to 30 dedicated members. Over the years, I have extended my expertise to support Linde operations in Malaysia, Thailand, and Hong Kong. My focus remains on driving service excellence, fostering team growth, and overcoming challenges with resilience and teamwork.