Experienced Service Executive Leading Customer Support in Asia for 27 Years
Information:
- Hello, Koh here! I am 65 this year, joined Linde Material Handling Asia Pacific in 1997, as a service executive, and service manager to the head of customer service in Linde Singapore. Now is the head, of customer service for KION South Asia. 27 years with KION Group. I am now responsible for providing technical support and service operations for KION South Asia. I am happy to apply my experience as a process engineer and production manager to start the service department in 1997. Started with a small team of 3 technicians, one coordinator, and myself to build a strong after-sales team of 30 members. The biggest challenge along the way is staff retention, therefore we provide many training opportunities, build trust, and create good teamwork. I continued to start the service department of Linde Malaysia in 2004 and support Linde Thailand and Hong Kong today. Do face many challenges and obstacles along the way, dealing with colleagues, work, friends, family, and the new working enviro